Chase Mortgage: Contact customer service

home >
contact customer service

Print this page

General inquiries for customers

1-800-848-9136
M-F, 8 am to 9 pm ET
Sat, 9 am to 5 pm ET
fax: 1-614-422-7575

P.O. Box 24696
Columbus, OH 43224-0696

Email customer service

For security reasons, you need to log on to Chase Online and use the Secure Message Center. Click the "Customer Center" tab, then click "Send new message" in the left nav. This will allow you to send a question or get account information securely.

Insurance claims

1-866-742-1461
fax: 1-678-475-8899

Chase Home Finance
Attention: Department 8600
P.O. Box 47607
Atlanta, GA 30362

Insurance cancellations

1-877-530-8951
fax: 1-678-475-8799

P.O. Box 47607
Atlanta, GA 30362

Payoffs

1-800-848-9136

Tax department

1-800-848-9136
fax: 1-817-826-1173

Chase Home Finance LLC
Attention: Tax Department
P.O. Box 961227
Fort Worth, TX 76161-0227

Payment options

U.S. mail:
Chase Home Finance LLC
P.O. Box 78420
Phoenix, AZ 85062-8420

Overnight delivery:
Chase Home Finance LLC
1820 E. Sky Harbor Circle South
Attn: P.O. Box 78420
Phoenix, AZ 85034-9700

Several other convenient payment options are also available: Online Payments, Check by Phone, paying at a local Chase branch, Autocharge and Western Union. Please contact customer service at 1-800-848-9136 for more information on these payment methods.

Customer care

1-800-848-9136

M-F, 8 am to 9 pm ET
Sat, 9 am to 5 pm ET