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General inquiries for customers
1-888-332-3251
M-F, 8 am to 8 pm ET
fax: 1-614-422-7575
P.O. Box 24696
Columbus, OH 43224-0696
Email customer service
For security reasons, you need to log on to Chase Online and use the Secure Message Center. Click the "Customer Center" tab, then click "Send new message" in the left nav. This will allow you to send a question or get account information securely.
Telemortgage
1-800-924-3642
Insurance claims
1-866-742-1461
fax: 1-678-475-8899
Chase Home Finance
Attention: Department 8600
P.O. Box 47607
Atlanta, GA 30362
Insurance cancellations
1-877-530-8951
fax: 1-678-475-8799
P.O. Box 47607
Atlanta, GA 30362
Payoffs
1-888-332-3251
Tax department
1-888-332-3251
fax: 1-817-826-1173
Chase Home Finance LLC
Attention: Tax Department
P.O. Box 961227
Fort Worth, TX 76161-0227
Payment options
U.S. mail:
Chase Home Finance LLC
P.O. Box 78420
Phoenix, AZ 85062-8420
Overnight delivery:
Chase Home Finance LLC
1820 E. Sky Harbor Circle South
Attn: P.O. Box 78420
Phoenix, AZ 85034-9700
Several other convenient payment options are also available: Online Payments, Check by Phone, paying at a local Chase branch, Autocharge and Western Union. Please contact customer service at 1-800-848-9136 for more information on these payment methods.
Customer care
1-800-848-9136
M-F, 8am to 9pm ET
Sat, 8am to 5pm ET
Typically the customer service lines are least busy from 11am to 4pm ET.
