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General inquiries for customers

1-800-848-9136
M-F, 8 am to 9 pm ET
Sat, 9 am to 5 pm ET
Fax: 1-614-422-7575

P.O. Box 24696
Columbus, OH 43224-0696

Additional services and addresses

Contact information and addresses for services such as payments, insurance, taxes or payoffs are available on Chase.com. Log on to Chase Online then click on "Contact us about your loan" on the Account Details page.

Email customer service

For security reasons, you need to log on to Chase Online and use the Secure Message Center. Click the "Customer Center" tab, then click "Send new message" in the left navigation. This will allow you to send a question or get account information securely.

Customer care

1-800-848-9136

M-F, 8 am to 9 pm ET
Sat, 9 am to 5 pm ET

Related Links

  • If you don't see the contact information you need here, please log on to Chase Online and go to My Accounts > Account Details > Contact us about your loan.